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WAITER / WAITRESS - NOC 6453

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Job Description

What a WAITER / WAITRESS does:

Waiters and Waitresses work in restaurants, hotels, bars, taverns, private clubs, banquet halls and similar establishments where they take and serve orders for food and beverages. Usually they are assigned an area or specific number of tables to serve during each shift. They greet patrons, present menus, make recommendations on specialties of the house and wines and answer questions regarding the preparations of food and beverages. Waiters take and relay orders to kitchen and bar staff and look after the serving of food and beverages. Sometimes they prepare specialty dishes at patron’s tables. Waiters and waitresses are careful to monitor the needs of the patrons being careful to respond to requests efficiently and in good time. They present bills to patrons and often process payment in cash or by credit card. Successful waiters and waitresses are welcoming, efficient and professional; they have good people skills and enjoy working in a fast-paced environment where a lot of things are happening at once.

Essential Skills

  

Waiters and Waitresses use Essential Skills for many of the tasks they carry out on a regular basis.

Most Important Essential Skills: WHAT ARE ESSENTIAL SKILLS?
  • Numeracy

  • Oral Communication

  • Job Task Planning and Organizing

Click the Essential Skills button below to see how these skills are used. Click a second time to close the list.

  Reading Text:
  Document Use:
  Writing
  Numeracy
  Oral Communication
  Thinking Skills
  Working With Others
  Continuous Learning
  Computer Use
  Self-Management and Self-Direction

 

 Training  

What do you need to be a Waiter or Waitress?

TRAINING REQUIRED MAY BE REQUIRED RECOMMENDED
Literacy & Basic Skills and
Essential Skills
X    
Some Credit Courses      
Grade 12 diploma, OSSD   X X
Other Training      
College Diploma      
Other Requirements X  On-the-job training X  Food handler certificate

 

The two charts below illustrate the level of skill you need to be successful in this job. The two charts show two different measurement scales - the Essential Skills scale and the Literacy and Basic Skills Learning Outcomes Matrix. You will see the numbers are different. Here's why.

The Essential Skills scale uses levels one to five to describe skills ranging from beginner, at level one,  to higher than a post-graduate level at university, level 5. The LBS Learning Outcomes Levels also uses levels one to five to describe skills but the LBS range goes from beginner, at level 1,  to approximately Grade 9, (LBS level 5). This means that skills at  level 4 in LBS fall within the level 2 range on the Essential Skills Scale. If this is confusing, don't worry. The main thing is, although the numbers are different, they are actually talking about the same level of skill.

Essential Skills and Proficiency Level for a Waiter or Waitress:

ESSENTIAL
SKILLS
Read
Text
Document
Use
Writing Oral
Communication
Numeracy Working with
Others
Continuous
Learning
Thinking
Skills
Computer
Use
Essential
Skills Level
1 1 1 1 1 X X X X

LBS Learning Outcomes and Levels for a Waiter or Waitress:

LBS
LEARNING
OUTCOMES
Read with
understanding for various purposes
Write
clearly to
express ideas
Speak and listen effectively Use number sense and computation Use
measurement for various purposes
Solve
geometric
problems
Manage
data and probability
Self
management and self direction
LBS LEVEL
REQUIRED
3 3 3 3 3 2 2 X

 
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